Personal Information Collection Statement

Personal Information Collection Statement

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Please read the following Personal Information Collection Statement (PICS) to understand how the Hysan Group handles your personal data and your rights under the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Ordinance“). The Hysan Group comprises Hysan Development Company Limited and each of its subsidiaries including Hysan Leasing Company Limited, Hysan Marketing Services Limited, Hysan Property Management Limited, Hysan Corporate Services Limited, Bamboo Grove Recreational Services Limited, as well as their holding companies, branches, representative offices and affiliates (collectively the “Group“, “Hysan“, “we“, “us” or “our“).

1. Data collection

1.1     The types of personal data (“Data“) we collect may include:

  1. your personal information, e.g. your salutation, name, gender, age group, month and date of birth, bank details, photograph, identification proof or numbers;
  2. your contact information, e.g. telephone number, residential address, office address, mailing address, email address, and fax number;
  3. your business information, such as company name and business title;
  4. your credit card/debit card/stored value information, mobile payment and other payment information, vehicle registration number, vehicle/plate photo, spending record that you will use to access our products and services or in relation thereto; and
  5. other information as may be set out in the relevant form or collection channel.

1.2     In certain situations, we may ask you to provide the Data of other individuals to us, e.g. emergency contacts, information of your family members. By providing us with such Data, you represent to us that you have obtained those individuals’ authorisation and/or consent to the use, disclosure and transfer of their Data. We shall not be responsible for any claim whatsoever from any party in the absence of such consent.

1.3     In the relevant form or collection channel it may be indicated whether any Data is obligatory or voluntary. If you fail to supply Data that is marked as obligatory, we may not be able to engage with you for the intended purposes or provide the relevant products and services fully or at all.

2. Purposes for which the Data are Collected and Used

2.1    We may use the Data you provide for one or more of the following purposes (or any directly related purpose):

  1. for leasing, development, selling, buying, management or other related services such as administering, managing and operating car parks and property management;
  2. for internal statistical and analysis purposes;
  3. for identification and verification purposes in connection with your access to our premises or any of the services or products that may be supplied to you;
  4. for communicating with you by email, mail, fax, phone or other means in respect of your use of our premises, products or services;
  5. for daily operation and administration of our business and premises, including the provision of car park services and information;
  6. for use of the services, facilities, functions, features or systems provided by us or third parties;
  7. for enforcing our rights under contracts, including for collection or recovery of any debt owed by you to us;
  8. for complying with legal or regulatory obligations applicable to any Group member;
  9. for the use of any member of the Group in connection with any of the above purposes and/or any of the services such entities may be offering to you from time to time;
  10. for handling your enquiries or requests or applications, e.g. lost & found, applications for carparking spaces; and
  11. for any other purposes to which you may from time to time agree.

2.2     We will not sell or rent the Data provided to us, or knowingly or intentionally use or share the Data in ways unrelated to the purposes aforementioned.


3. Disclosure and Transfer of Data

3.1    We may disclose and transfer the Data you provide or which are otherwise collected by us to the following parties (whether local or overseas) in connection with the purposes set out above (or any directly related purpose):

  1. any member of the Group (including different divisions within each Group entity);
  2. any of our agents, professional advisers (including lawyers and auditors), contractors, subcontractors or third party service providers who provide administrative, financial, data processing, data storage, telecommunications, computer, payment, system operation, property management, marketing and research, information technology, data analytics or other services in connection with the operation and maintenance of our business, or any persons under a duty of confidentiality to us;
  3. our successors or assigns (whether actual or proposed) under an acquisition, sale or restructuring of the business and/or assets of any member of the Group, or any assignee of our rights;
  4. any person to whom we are under an obligation to make disclosure under the requirements of law or a court order of any jurisdiction or to any government or law enforcement authorities or administrative organs as requested;
  5. any person to whom we believe in good faith that disclosure is otherwise necessary or advisable including to protect our rights or properties or in circumstances which we consider to be related to any of the purposes for which the Data are collected; and
  6. to any person when we have reason to believe that disclosing the Data to such person is necessary to identify, contact or bring or defend legal action against someone, e.g. anyone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. 

3.2    The Data you provide to us may also be sourced from or transferred to other jurisdictions outside Hong Kong for the purposes mentioned above, and you explicitly consent to and accept all risks of such transfer. We will try to ensure, as far as possible and practicable, that Data sourced or transferred outside Hong Kong is protected to standards in line with the requirements of the Ordinance, subject to any other requirements and limitations of the particular jurisdiction.

4. Tracking Mechanisms

4.1    If you use our websites, systems, mobile applications and/or other telecommunication channels in relation to our products or services, we may use cookies and other tracking mechanisms for system administration, to track information about your use of our websites, systems or mobile applications and to automatically improve and personalize your browsing and user experience. Please refer to our Privacy Policy for further information regarding how we use cookies: www.hysan.com.hk/privacy-policy-statement/.  By accessing our websites, systems or applications, you provide your consent to the use of cookies pursuant to our Privacy Policy. You may choose to accept or refuse cookies by adjusting the settings of your web browser or device. However, if you select to refuse cookies, you may not be able to fully access certain functions or information contained on our websites,  systems, or applications.

4.2    We may feature embedded links, “share” buttons or widgets on our websites, systems or applications to enable you to connect to third party sites, including social media sites. These third party sites may set cookies which can identify you as an individual when you are logged in to their services. We do not control these cookies or how these sites collect and handle your Data. You should read the relevant third-party sites for their privacy policies before submitting any Data to these sites. We have no control over and are not responsible or liable for the contents of third party sites or third party posts on our websites, systems, applications or social media accounts.

5. Data Security and Retention

5.1    The Data you provide to us will be kept by us in the appropriate form only for as long as is necessary to fulfil the purposes (or a directly related purpose) mentioned above, after which it will be destroyed.  Only anonymised data, where it is not possible to ascertain your identity, is retained for analytical and statistical purposes thereafter.

5.2    In order to ensure the correct use and to maintain the accuracy of the Data collected from you, as well as preventing unauthorised or accidental access, processing, erasure or other use of the Data, we have implemented various physical, electronic and management measures to safeguard and secure the Data we collect. 

6. Our Commitment to Children’s Privacy

Protecting the privacy of children is our primary concern. If you are under the age of 18, you should obtain consent from your parent or guardian before providing us with your Data.

7. How to Access or Correct Your Data or Contact Us

7.1    You are entitled to access or correct any Data related to you held by us. If you wish to obtain a copy of any of your Data or if you believe that the Data related to you which we collect and maintain is inaccurate, please contact our Data Privacy Officer at data.officer@hysan.com.hk or at the following address:

Data Privacy Officer                                                                                
50/F, Lee Garden One
33 Hysan Avenue
Causeway Bay
Hong Kong

7.2    In accordance with the terms of the Ordinance, we have the right to charge a reasonable fee for the processing of any data access request.

7.3    You may also contact us at the above details for any other data privacy related matters.

8. Language

This PICS is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this PICS, the English version shall prevail.

Last version date: December 2020