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At Hysan, we see the completion of a lease as just the beginning of a long-term partnership. We have always managed our properties ourselves in furtherance of this partnership objective. Our property management team is committed to managing our portfolio to the highest standards as we set out to provide commercial tenants with the best operating environment for their business and customers. We also ensure the most comfortable surroundings for residential tenants to build their homes. Our service model, Service-Scan
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designed to continuously improve customer services, has been awarded
the Best Practice Award in Technology Deployment by Best Practice Management
in 2003 for its Comprehensive Tenant Service Levels. The Satisfaction
Management System developed in 2004 to measure tenants' satisfaction
levels for ongoing service improvements has also been awarded the 2005
Best Practice Award in Customer Relationship Management and the Best Use of Knowledge Management of the Year 2005 Award. With a business
philosophy based on exceeding tenants' expectations, Hysan is confident
that it will continue to set new industry standards.