What is Hysan's tenant relationship philosophy?

Hysan regards its tenants as partners and aims to anticipate and respond to their changing needs to achieve mutual benefit and long-term growth. The implementation of a tenant relationship management system has helped formalise communications procedures with tenants and to ensure that we anticipate and meet their needs.

Our service model, Service-Scan^©, designed to continuously improve customer services, has been awarded the Best Practice Award in Technology Deployment by Best Practice Management in 2003, for its Comprehensive Tenant Service Levels. The Satisfaction Management System developed in 2004 to measure tenants' satisfaction levels for ongoing service improvements has also been awarded the 2005 Best Practice Award in Customer Relationship Management and the Best Use of Knowledge Management of the Year 2005 Award. With a business philosophy based on exceeding tenants' expectations, Hysan is confident that it will continue to set new industry standards.

What is Hysan's refurbishment and redevelopment programme?

We create value for our investment properties by undertaking asset enhancement programmes in the form of re-tenanting, physical improvements, renovation and repositioning. Demolition work for the Hennessy Centre Redevelopment site had been completed and the design of the new building finalised. Design enhancements, in response to market demand, will increase prime retail space, flexibility to adjust the office/retail mix with ease, and provisions for better connectivity with neighbouring facilities generally. The retail mall opening will take place during the second quarter of 2012 as planned.

How does Hysan evaluate investment opportunities?

Hysan adopts a vigorous process in assessing opportunities. The investment must provide reasonable returns and it must be within an area where the Group is capable of managing and maximising its profits.

As a publicly-listed company, how does Hysan view the need for good corporate governance?

As a successful and responsible business, we have strived to maintain a high standard of corporate governance as an important part of our business practice. Hysan believes that the key to effective corporate governance is to engender an appropriate management philosophy for putting principles into practices. We believe corporate governance must start at the top, that is the Board level. The Board must believe in it and drive it together with top management.

To be responsible to our stakeholders, we go beyond regulatory compliance, and we disclose to assume accountability and transparency. We also constantly study local and international best practices to see which of these could best be adapted in Hysan.

As a result, Hysan was amongst the first few family-owned businesses to publish an Audit Committee Report in its 2002 Annual Report, and a separate Directors' Remuneration and Interests' Report to disclose the compensation of individual directors on a named basis in its 2003 Annual Report.

Our efforts in corporate governance have been recognised with winning the following awards:

Year	Awards
2009		Award Winner - Best Five Corporate Governance Practices in Asia / Pacific and Greater China by The IR Global Rankings 2009.
2008		Diamond Award (Non-Hang Seng Index Category) in Best Corporate Governance Disclosure Awards 2008 by Hong Kong Institute of Certified Public Accountants.
		Award Winner - Best Corporate Governance Practices in China by The IR Global Rankings 2008. Hysan was also named one of the top 30 companies on the Rankings' Corporate Governance Practices global list.
2007		Platinum Award (Non-Hang Seng Index Category) in Best Corporate Governance Disclosure Awards 2007 by Hong Kong Institute of Certified Public Accountants.
		Award Winner - Best Five Corporate Governance Practices in Asia/Pacific by The IR Global Rankings 2007.
2006		Gold Award (Non-Hang Seng Index Category) in Best Corporate Governance Disclosure Awards 2006 by Hong Kong Institute of Certified Public Accountants.
		Award Winner - Best Five Corporate Governance Practices in Asia/Pacific by The IR Global Rankings 2006.
		On the Top 10 Companies List with Best Corporate Governance in the Survey on Corporate Governance of Hong Kong Listed Companies 2006, jointly presented by The Hong Kong Institute of Directors and City University of Hong Kong.
2005		Platinum Award (Non-Hang Seng Index Category) in Best Corporate Governance Disclosure Awards 2005 by Hong Kong Institute of Certified Public Accountants.
		"Citation for Achievement in Corporate Governance Disclosure" award in General Category by Hong Kong Management Association.
		Third highest rated company in Hong Kong in the FTSE Institutional Shareholder Services Corporate Governance Index 2005.
2004		Directors of The Year Awards 2004, in the Listed Companies Boards Category, organised by the Hong Kong Institute of Directors.